Help Desk

Find answers to the most common questions about artwork setup, orders, and payments.

Artwork Setup Guidelines

To ensure high-quality printing output, please DO NOT send artwork in Word, Excel, PowerPoint, or low-resolution JPEGs.

Placed Images

Images should be at least 150 DPI at full size for best results. If higher resolution is not available, keep it at least 100–120 DPI.

Text

All text must be converted to outlines to avoid font issues.

Colour Matching

Any critical colours should be specified as CMYK colours.

Artwork Checklist

Before submitting your artwork, please make sure:

  • Artwork has 2 cm bleed
  • 1-up on a single page
  • Text is converted to paths/outlines
  • File is in CMYK colour mode

Frequently Asked Questions

We've been producing these products for over 20 years.

Please check the following:
  • Ensure your credit card and billing information are entered correctly.
  • Confirm that your card type, number, and CVV are correct.
  • Verify that your billing address matches your card’s address.
  • Check that you have sufficient funds and your card allows online purchases.
  • Ensure your card limit for online purchases has not been exceeded.

You can edit your billing or shipping address from the Your Account page. Note: Changes cannot be made to orders already being processed.

Once your artwork is approved, orders are usually delivered within 5 working days.
(View Production Turnaround PDF)

Our regional headquarters are in Sydney (Australia), Hamilton (New Zealand), and Shanghai (China). We provide door-to-door delivery globally.

Flagaholic NZ Office
Phone: +64 (029) 0451 1659
Email: service@flagaholic.com
(Emails are replied to within 2 working hours)

For more specific inquiries, please Contact Us.