Question 1

I can't sign in to my account — what should I do?

Accepted Answer

If you're having trouble signing in, try resetting your password using the password reset link. Check your junk or spam folder if you don't see the reset email — some customers need to change their passwords after our recent system upgrade.

Question 2

Custom Flag - sizes, prices and specifications

Accepted Answer

Custom FlagOur Custom Flags are designed as promotional flagpole flags, ideal for showcasing your company branding, campaigns or events. These flags are suitable for short-term outdoor display and provide a clean, professional look when installed on flagpoles. They are commonly used by businesses, schools and Available sizes: 600 x 900mm, 900 x 1500mm, 900 x 1800mm, 1200 x 1800mm, 1200 x 2400mm, 1500 x 2400mm, 1500 x 3000mm, 1800 x 3000mm, 1800 x 3600mmPrice range: $70.00 - $380.00 (NZD, GST inclusive)Print options: Single Sided, Double SidedBase options: Rope and Clips, Rope Loops, Sleeve Left, Grommets 4, Sleeve Top, Grommets 2Features:Lightweight and compact for transportQuality washable fabric with full colour printingWater resistant, for both indoor and outdoor occasionsTrue double sided printing availableTurnaround: 4 business daysFor exact pricing and to place an order, please visit the product page.Prices and specifications are subject to change. Please refer to the product page for the most current information.

Question 3

What are the production and delivery turnaround times?

Accepted Answer

We have a detailed production turnaround guide to help you plan your order. Estimated delivery time of 2–3 working days begins once your order has been completed (after production turnaround). For the full timeline, view the Production Turnaround guide or contact us.

Question 4

How do I prepare print-ready artwork?

Accepted Answer

For the best print quality, send artwork with images at least 150 DPI at full size (or a minimum of 100–120 DPI if higher resolution is not available). Convert all text to outlines to avoid font issues, specify any critical colours as CMYK, include a 2 cm bleed, and keep your file as 1-up on a single page.

Question 5

Floor Fabric Standing Banner - sizes, prices and specifications

Accepted Answer

Floor Fabric Standing BannerOur Floor Fabric Standing Banner is a sleek and premium display solution designed for New Zealand businesses that need a portable, modern, and professional-looking banner stand. Built using the same proven structure as our Fabric Tube Display systems, this banner uses a lightweight aluminium frame cAvailable sizes: 900mm x 1400mm, 900mm x 2000mm, 1200mm x 1400mm, 1200mm x 2000mmPrice range: $269.00 - $349.00 (NZD, GST inclusive)Print options: Single Sided, Double SidedFeatures:Banner Stand: Aluminium alloyPrinting: Full colour Dye-sublimation printing, UV-resistant inksMaterial: 240 GSM stretch fabricBag: Carrying BagTurnaround: 4 business daysFor exact pricing and to place an order, please visit the product page.Prices and specifications are subject to change. Please refer to the product page for the most current information.

Question 6

How is delivery charged?

Accepted Answer

Delivery is calculated automatically based on the total weight of your order — charged per parcel, plus per 500g. The fee shows as an estimate on the ordering page and becomes final on the Shopping Cart page once you select a delivery method.

Question 7

What display walls and media walls do you offer?

Accepted Answer

Our display walls include fabric tube displays (straight, curved, S, U and C shaped), straight and curved pop-up walls, and replacement panels. Dimensions: straight pop-up walls are 2880mm (w) x 2250mm (h) (3 x 3 panels), curved pop-up walls are 2720mm (w) x 2250mm (h), and replacement panels for pop-up walls are 2880mm x 2250mm. Prices start from around NZ$559; replacement panels from around NZ$320.

Question 8

Do you offer pickup or Click & Collect?

Accepted Answer

No — Flagaholic NZ does not offer pickup or Click & Collect. All orders are delivered nationwide by courier to your chosen delivery address. Delivery fees are calculated automatically at checkout.

Question 9

How do I pay by credit card?

Accepted Answer

Log in to your account at Flagaholic, then click "Checkout with PayPal" to pay by credit card or PayPal account (eCheck). You do not need a PayPal account to use your credit card.

Question 10

How long does delivery take?

Accepted Answer

Estimated delivery time is 2–3 working days, beginning once your order has been completed (after production turnaround). Delivery is between 9am and 5pm, Monday to Friday, excluding public holidays.

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